Returns & Refunds
Last updated: 28 August 2026
Yesteryear Garage & Parts wants customers to receive the correct products in good condition. If there is a problem with your order, please contact us as soon as possible so we can assist.
Faulty, damaged or incorrect products
If a product you receive is faulty, damaged, incorrect or otherwise does not meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.
Please contact us before returning the product so that we can discuss the issue and arrange the appropriate next steps.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Missing items
Please check the contents of your order promptly after delivery.
If anything appears to be missing, please contact us as soon as possible, preferably within 30 days of delivery, so that we can investigate the issue promptly.
This requested timeframe assists us in investigating packing and freight issues and does not limit any rights or remedies you may have under the Australian Consumer Law.
Change of mind and incorrectly ordered products
We are not required to provide a refund or exchange where you simply change your mind or order the wrong product.
However, we understand that mistakes happen, particularly when identifying parts for older vehicles. We may agree to accept a return or exchange in these circumstances at our discretion.
Please contact us before returning any product.
Where we agree to accept a discretionary return, we may require that:
the product is unused, undamaged and in resaleable condition;
the product is returned with its original packaging where reasonably applicable;
the customer pays the cost of returning the product; and
any original delivery charges are not refundable.
We will confirm the applicable return arrangements with you before the product is sent back.
Return freight for faulty or incorrectly supplied products
Where a product has a problem covered by the Australian Consumer Law, we will work with you to arrange an appropriate return or other remedy.
Responsibility for return or collection costs will be determined in accordance with your rights under the Australian Consumer Law and the nature of the product and problem.
Please do not arrange expensive freight for a large or heavy item without contacting us first.
Refunds
Where a refund is agreed or required, it will generally be processed using the original payment method where practicable.
Please allow reasonable processing time for the refund to appear in your account after it has been issued. Processing times may also depend on your bank or payment provider.
How to request a return
Before returning any product, please contact us with:
your name and order number;
the product concerned;
the reason for the requested return; and
photographs or other information about the problem where relevant.
We will advise you of the appropriate next steps and return arrangements.
Contact us
Yesteryear Garage & Parts
Our Vision Pty Ltd
ABN 87 085 889 845
Email: [email protected]
Telephone: 08 9295 0624